Pro websites and marketing. SMB prices.

No annual contract, no minimum term. The build is one-time; the monthly plan is month-to-month. Cancel any time and you keep your domain and content. We export everything (posts, pages, media) and hand it over. No exit fee, no penalty.

Yes, any time. Upgrades take effect immediately; downgrades take effect at the next renewal so you keep what you’ve built. Moving between Starter, Foundation, and Growth, or adding the Pro add-on, is a setting change, not a rebuild. There’s no fee either way.

The full design and build engagement: discovery, brand intake, custom design across every page, a complete WordPress build with all Core features, content and data migration, accessibility audit, launch, and the first 30 days of post-launch tuning. After launch, your monthly plan covers hosting, security, monitoring, and ongoing care.

Most sites launch in two to four weeks. If we miss the agreed launch date by more than 7 days for reasons in our control, your first month of membership is on us. Monthly fees are otherwise non-refundable, but since there’s no commitment you can cancel before the next bill. The build is non-refundable once design work has started, because that’s labor we’ve already paid the team for.

No. The one-time build plus your monthly plan is the entire cost of Launchpad. We don’t bill per-page-change, per-edit, per-hour, or per-meeting. Your package includes a set number of pages that we design, write, and review; beyond that you can add pages yourself in the dashboard at no cost, or have us build them at $50 a page. The only other extras are third-party services you choose to add (a paid CRM, a paid email tool, domain registration), which bill you directly from those vendors. The optional Pro add-on is the one upgrade, and it’s clearly priced.

At launch, or 30 days after kickoff, whichever comes first. The build fee is separate and billed at kickoff. Tying billing to launch keeps our incentive pointed the right way: we do not get paid monthly for a site that is not live yet. The 30-day backstop exists because a project can only move as fast as the feedback it gets, and we cannot hold a slot open indefinitely.

Every review opens with a stated window in your portal, and we nudge you while something is sitting on your plate. If a routine window closes in silence, we proceed with our recommendation rather than stall the build. Anything you would have changed becomes a post-launch edit, which your membership already covers, so nothing is lost. The two decisions that matter, design direction and final launch approval, never auto-advance. Those wait for you, and the launch date moves day for day with the delay, visibly, in the portal.

Any time. It is a setting, not a rebuild. Run Pro through event season or year-end giving and switch it off after, and that is a feature rather than a loophole. The same is true of the plan tiers: upgrades take effect immediately, downgrades at the next renewal, no fee either way.

You own your content, your domain, and your brand, always. Launchpad is a managed platform, so while you’re with us the site runs on our hosting and care. If you ever leave there is no exit fee and nothing held hostage: we export everything, pages, posts, and media, and hand it over so you can take it elsewhere. It is WordPress under the hood, so it stays portable by design.

Barely. After a guided onboarding where you tell us about your business, we handle all of it: design, copy, build, launch, and the marketing that follows. Your only job is to review and approve along the way, on your schedule, from your phone. There is no template to wrestle and no page builder to learn. You run your business. We run the website.

That’s an Enterprise or custom engagement: a multi-brand rollout, a heavy custom application, or integration scope beyond what Launchpad covers. Talk to us and we’ll quote it directly or route it to E11 Group, our parent agency.